Westchester Medical Center at 100 Woods Road in Valhalla, New York

Customer Reviews about Westchester Medical Center

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  This place is a shizzz show. My son was admitted for about five days and discharged last week. We never spoke with the attending doctor. And he has yet to return our phone call after our script insurance denied a medication he prescribed and needed to speak with him to resolve the situation. The place is short of staff and it is noticeable. The crazy is...they are expanding. We had one nurse who was extremely rude and her thing was making excuses why she couldn't do something. This place has long forgotten the Hippocratic oath or just the basic fact it was created to help people who are I'll. It reminded me a sucky NYC public school in the 80's and 90s...where no one cares about the patients or their loved ones. Will do whatever I can not to end up there ever again. Needs a whole new administration or shut it down cause right now it sucks.
  November 20, 2017

  by Roberto Ossorio
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  My boyfriend was in a motorcycle accident late this past Sunday afternoon. He was airlifted to Westchester Medical.The intake department was very helpful and considerate of the situation we his family were in. Both of the nurses named Dawn were beyond amazing! If it wasn't for them and woman who helped discharge him, (I belive her name was Lisa) this unfortunate accident caused not by stupidly driving fast but simply poor roadways, could have left him and all of us in a much darker mood. Those women deserve an applause. The reason for the low star rating is for the following; 1.Cleanliness of facility - When he was waiting in the MRI machine for them to run his MRI he counted 24 spots of blood above his head from a previous patient. He brought it to their attention and they said they had cleaned it from the person before. (It's understandable they did have a lot of traumas that day from what I overheard but blood is a hazard and cleaning should be 100% all the time. 2. Before we were discharged he needed assitance getting to the bathroom. Now the staff was super accomodating to us and let us 6 go into the room with him as he was ready to leave, a nurse name Jenn was beyond rude to all of us for no reason. And her attitude to him after we all exited the room was also not pleasant from what he said. There is a way to speak to people who are in an environment that is not familiar to them and for a serious matter. I get that a hospital has regulations but if the family or patient are not rude to you than why should you give them attitude? If you are having a bad day don't take it out on the patient and their family. 3. This morning when we went to pick up his prescription for his antibiotics the doctor on call who called in his prescription called in his trauma name and all the wrong details. So we had to call them back and have the nicest nurse there Dawn get another doctor to get his proper name added to his prescription. Needless to say, the experience could have been a 5 star if everyone was just as friendly and considerate as the hard working nurses I mentioned above.
  November 09, 2017

  by Tiffany Putvain

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